We offer pickup from any hotel in Dubai. For pickups from a residence or apartment, a private vehicle booking is required. Pick-up times vary throughout the year based on sunset times. Generally, expect pickup between 2:00 pm and 4:30 pm. We will confirm your exact pick-up time via email or phone call around noon on the day of your excursion. If you do not hear from us, please contact us through your booking or account.