XENSES tickets with Transportation *Official Product*

Pickup details

- We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes.

-In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city.

- Let us know if you are not in need of transport.

- We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property.

- The guides will be dressed in red t-shirts with our logo on the back for easy identification. The guides will say the tour name out loud.

- To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance.

- If at the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.

- You must be 15 minutes early at the assigned location. The time shown on your ticket is not the time at which you will be picked up.

- Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.

- Starting Oct 1, enjoy more time at the park with return options at 2:00 p.m. or 3:40 p.m.

• Wheelchair accessible
• Public transportation options are available nearby
• Infants are required to sit on an adult’s lap
• Transportation options are wheelchair accessible
• Suitable for all physical fitness levels
• Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat.
• It is recommended that you bring comfortable lightweight clothing, walking shoes or sneakers, biodegradable sunblock, a swimsuit and towel, and an extra change of clothing.
• Infants 0 to 4 years are Free of charge. Children mus be accompanied by an adult all the time.
• The Voucher schedule is informative. Tours and days of operation are subject to availability and changes.
• The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya so the pickup time will vary depending on the location of your hotel. We will pick you up at your hotel or at the nearest point available in our routes.
• All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
• The name of the lead traveller on the voucher will redeem the purchase. Your safety comes first, so you can change the name on the ticket at any time by contacting Viator Customer Service.
• To confirm your exact pick-up time and meeting point, please contact us at least 24 hours before your visit. From Monday to Friday, you may reach us through your reservation messages or by phone. On Saturdays and Sundays, our team is available by phone only to ensure a faster response and better assistance
• Customer Service Hours: Mon-Fri: 7:00 AM to 8:00 PM | Sat-Sun: 7:00 AM to 4:00 PM.
• In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.