Important Pick-Up & Communication Information
1. Pick-Up & Drop-Off Points
If there are road closures or access restrictions due to events, construction, traffic regulations, etc., the meeting point may need to be changed.
We will inform you of the new meeting point, and you are responsible for making your way there.
Due to heavy traffic in central Munich, especially in the morning, pick-up may occasionally be delayed by up to 15 minutes.
Please be ready and waiting at the agreed pick-up time.
In Hauptbahnhof , stopping or waiting directly in front of hotels is not permitted.
For safety and legal reasons, the driver may need to stop a short distance before or after your hotel.
2. Communication via the Viator App
Please check your messages in the Viator app on your E-mail regularly for important updates about your pick-up or meeting point
3. We Are Here to Help
We are happy to assist you and will always do our best to provide you with a smooth and enjoyable experience.