Pickup times vary depending on your hotel or accommodation location. Our team carefully organizes routes to provide efficient service, and your exact pickup time will be confirmed after booking, 24 hours before the activity, and again on the same day.
Guests staying in hotels should wait at the main lobby or designated pickup area at least 10 minutes before the scheduled time.
For guests staying in Airbnb or private residences, it is very important to provide complete and accurate location details, including:
Full address
Apartment or unit number
Building name (if applicable)
Nearby landmarks or references
Contact phone number
This ensures our drivers can locate you easily and avoid delays. In some cases, we may suggest a nearby meeting point if access is limited.
Our staff will be easily identifiable, wearing official uniforms with the company logo, so you can recognize your transportation with confidence and security.
Please make sure your phone is available and reachable on the day of the activity in case our team needs to contact you for coordination.
Being on time is essential, as delays may affect the overall schedule and experience for all guests. Thank you for your cooperation in helping us deliver a seamless and enjoyable adventure.
