WITH TRANSPORTATION: Select this option if round-trip transportation is required
Pickup included
WITHOUT TRANSPORTATION: Choose this option if you will arrive on your own or do not need transportation
Pickup included
We offer round-trip transportation from your hotel or a designated meeting point. This service is exclusively available for travelers who select the "with transportation" pricing option.
Service Areas & Pickup Locations
• Cancun: Downtown, Hotel Zone, Puerto Juarez, Playa Mujeres, Costa Mujeres, and Puerto Cancun.
• Puerto Morelos: The bus stop at the Chedraui supermarket.
• Playa del Carmen: Downtown (meeting points apply for coastal hotels with narrow streets), Hotel Zone, Playacar, Dorado Royale, Playa Paraiso, Punta Maroma, El Caracol, and Paamul.
Important Policies
• Hotel Access Restrictions: If your resort restricts outside vehicles, your pickup will be at the main entrance or the closest authorized gate.
• Difficult Access Zones: For areas with narrow streets, poor road conditions, or security restrictions, we will arrange pickup at the nearest accessible point.
• Departure vs. Pickup Time: The time on your ticket indicates the catamaran's departure. Actual pickup times vary by location.
Estimated Pickup Windows
• 10:00 AM Tour:
o Playa del Carmen: 7:50 AM – 8:30 AM
o Puerto Morelos: 8:30 AM – 9:00 AM
o Cancun: 9:00 AM – 9:50 AM
• 12:00 PM Tour:
o Playa del Carmen: 9:50 AM – 10:30 AM
o Puerto Morelos: 10:30 AM – 11:00 AM
o Cancun: 11:00 AM – 11:50 AM
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• Not listed? If your lodging is not mentioned above, please contact us to check availability or find your nearest meeting point.
• Final Confirmation: We will send a message to your contact details one day before your tour with your exact pickup time and location.