Renault Talisman or similar: 1 - 3 passengers
Pickup included
Mercedes E-class: 1 - 3 passengers
Pickup included
Mercedes V-class: 1 - 7 passengers
Pickup included
1 - Capacity, Luggage and On-Board Safety
Each vehicle category has a specified passenger/luggage capacity at the time of booking.
Luggage must be stored in dedicated spaces; no luggage is allowed inside the cabin.
In case of excess capacity or incompatibility, the driver may refuse the service. Any service already started is due in full.
If a higher-category vehicle is required, the corresponding tariff applies after written approval.
Reference: French Transport Code, Art. R3120-1-2.
2 - Waiting Time, Hourly Billing, Cancellations and No-Show
Free Grace Periods
● Airport: 1 hour after actual landing
● Train station: 30 minutes
● Address / Hotel: 15 minutes
3 - No-Show Clause
A no-show occurs when the client is absent after the grace period, without prior notification by phone, SMS, or email.
In this case:
● the service is due at 100%,
● no refund, credit or rescheduling is granted,
● the ride is marked as completed,
● the driver may leave the location.
This clause applies to all clients equally and without exception.
Reference: French Civil Code, Art. 1103.
4 - Liability, Punctuality and External Causes
YCARE undertakes to ensure punctual pickup and high-quality service.
When on-time pickup is confirmed, YCARE cannot be held liable for delays in arrival caused by unforeseeable external events (accident, exceptional blockage, security alert, administrative decision).
Reference: French Civil Code, Art. 1218 — Force majeure.
5 - Service Quality and Environmental Commitment
YCARE applies high standards: signboard greeting, professional attire, flight tracking, luggage assistance, Wi-Fi, chargers, water, bilingual FR/EN drivers, eco-driving.
Service available 24/7.
6 - Restoration, Specific Cleaning and Damages
Any abnormal soiling (vomit, spilled liquid, excessive hair, persistent odor, mud, sand, food…) or damage requiring professional cleaning results in a €250 incl. VAT charge, including downtime and loss of income.
Additional repairs are invoiced based on a quote.
