Our team contacts the lead traveler by WhatsApp or text message the evening before, using the phone number provided at booking, to confirm the exact pickup address, the pickup time, and the vehicle assigned. The driver arrives at the confirmed pickup point at the scheduled time in either a black Mercedes-Benz Sprinter van or a white Ford Transit van, both clearly marked with our logo, and waits next to the vehicle holding a sign with the lead traveler’s name.
Hotel pickups: The driver waits at the main lobby entrance with the sign. Guests should be ready in the lobby 10 minutes before the scheduled time.
Vacation rentals or landmarks: The driver waits curbside at the confirmed address. If parking is restricted, the driver calls the lead traveler on arrival.
Contact: If guests cannot locate the driver, they may call or text us directly at any time.