Transportation is available for all guests who choose the rate option that includes it, providing roundtrip service from either their hotel or the designated meeting point, depending on the case.
**Coverage areas for transportation service:**
**CANCUN:**
* Downtown Cancun
* Hotel Zone
* Puerto Juarez
* Playa Mujeres
* Costa Mujeres
* Puerto Cancun
**PUERTO MORELOS:**
* Meeting point: bus stop at Chedraui Puerto Morelos supermarket
**PLAYA DEL CARMEN:**
* Downtown Playa del Carmen (for beachfront hotels, access may be limited due to narrow streets; the nearest meeting point will be assigned)
* Hotel Zone
* Playacar
* Dorado Royale
* Playa Paraiso
* Punta Maroma
* El Caracol
* Paa Mul
**Important notes:**
Some hotels or resort complexes may restrict access to their premises. In such cases, pick-up will be arranged at the closest available entrance or access point.
Additionally, certain accommodations are located in areas that are difficult to reach, such as narrow streets, alleys, roads in poor condition, blocked access routes, or zones with security restrictions. For these situations, the nearest possible meeting point will be assigned.
Pick-up times vary depending on the hotel. Below are approximate schedules:
**For the 10:00 AM tour:**
* Cancun: between 9:00 AM and 9:50 AM
* Puerto Morelos: between 8:30 AM and 9:00 AM
* Playa del Carmen: between 7:50 AM and 8:30 AM
**For the 12:00 PM tour:**
* Cancun: between 11:00 AM and 11:50 AM
* Puerto Morelos: between 10:30 AM and 11:00 AM
* Playa del Carmen: between 9:50 AM and 10:30 AM
Please note that the time shown on your ticket corresponds to the catamaran’s departure time.
If your hotel is not included in the list, feel free to contact us to confirm whether pick-up is available or to identify the nearest meeting point.
A final confirmation message will be sent to your contact details one day prior to your excursion, including the exact pick-up time and location.