Tour WITH private transport: Choose this option if you wish to add private transportation from your hotel (see coverage areas in the description).
Pickup included
Add dock tax: Choose this option if you prefer to manage your own arrival and return, and add online the dock tax.
Tour without transportation: Choose this option if you prefer to manage your own arrival and return.
Our facilities are located next to Cocos and Grill Restaurant, at kilometer 3.2 of Cancun’s Hotel Zone on Boulevard Kukulcan.
To reach the meeting point, head toward Cancun Bay Resort. The access to the pier is located beside the hotel. From there, continue toward the beachfront area.
Our facilities are located next to Cocos and Grill Restaurant, at kilometer 3.2 of Cancun’s Hotel Zone on Boulevard Kukulcan.
To reach the meeting point, head toward Cancun Bay Resort. The access to the pier is located beside the hotel. From there, continue toward the beachfront area.
Transportation is available for all guests who choose the rate option that includes it, providing roundtrip service from either their hotel or the designated meeting point, depending on the case.
**Coverage areas for transportation service:**
**CANCUN:**
* Downtown Cancun
* Hotel Zone
* Puerto Juarez
* Playa Mujeres
* Costa Mujeres
* Puerto Cancun
**Important notes:**
Some hotels or resort complexes may restrict access to their premises. In such cases, pick-up will be arranged at the closest available entrance or access point.
Additionally, certain accommodations are located in areas that are difficult to reach, such as narrow streets, alleys, roads in poor condition, blocked access routes, or zones with security restrictions. For these situations, the nearest possible meeting point will be assigned.
Pick-up times vary depending on your hotel's location and distance. On average, for the Cancún city center and Hotel Zone, pick-up takes place 30 to 45 minutes before the selected start time.
Please note that the time shown on your ticket corresponds to the boat departure time.
If your hotel is not included in the list, feel free to contact us to confirm whether pick-up is available or to identify the nearest meeting point.
A final confirmation message will be sent to your contact details one day prior to your excursion, including the exact pick-up time and location.