Please be ready at the pickup point 5–10 minutes before the scheduled time.
For airport pickups, our driver will meet you in the arrivals hall with a sign showing your name.
For hotel pickups, please wait at the main entrance or at a nearby accessible location if your hotel is in a pedestrian-only area (Kaleiçi / Old Town).
For hotel-to-hotel transfers, we will confirm your exact pickup time after booking.
If your flight is delayed, please inform us immediately so we can update the pickup time.
Your phone should be reachable via WhatsApp for quick communication.
Please inform us in advance if you are traveling with extra luggage, strollers, or sports equipment.
Child seats are available on request.