Our driver will be waiting at the airport arrivals area holding a sign with your name (or your booking reference).
Please provide your flight number and estimated arrival time at least 24 hours in advance so we can track your flight and adjust the pickup accordingly.
If your flight is delayed, there's no need to worry — we monitor flight status and adjust the pickup time automatically at no extra charge.
For the return transfer, please confirm your exact departure date, flight number, and preferred pickup time at least 48 hours before your scheduled departure via WhatsApp.
Pickup location for the return trip can be the same hotel/accommodation used for arrival, or a different address within the Puerto Plata/Sosúa/Cabarete area (please specify at time of booking).
A grace period of up to 60 minutes after landing is included to account for immigration and baggage claim; additional waiting time may be subject to a small fee.
Child seats are available upon request — please let us know in advance if needed.
