Additional Pickup Details – Important Information for Travelers
Please review the following pickup details carefully to ensure a smooth and on-time experience:
Pickup Location:
Hotel pickup is available from most hotels in Cancun Hotel Zone, Downtown Cancun, Playa del Carmen, Puerto Aventuras, and Riviera Maya.
If your hotel does not allow vehicle access, a nearby meeting point will be assigned.
Pickup Time:
Exact pickup time will be confirmed 24 hours before the tour via WhatsApp or email.
Please be ready at least 10 minutes before the scheduled time.
Transportation Type:
Comfortable, air-conditioned vehicles (Suburban, Van, or Minibus depending on group size).
Hotel Restrictions:
Some hotels and resorts require guests to meet at the main entrance, security gate, or lobby. Our team will inform you of the exact meeting point.
Cruise Ship Guests:
Pickup is available near the cruise port. Please provide your ship name and arrival time in advance.
Late Arrivals / No-Shows:
Delays caused by guests arriving late may result in shortened tour time and are non-refundable.
What to Bring:
Valid ID, cash or card for dock fees, tips, or optional upgrades, sunscreen (biodegradable), sunglasses, and a towel.
Contact on the Day of the Tour:
Our operations team will be available via WhatsApp and phone for real-time assistance.
