Drop-off will be directly at the passenger’s cruise terminal at Southampton Cruise Port (Mayflower Terminal, Ocean Terminal, City Cruise Terminal, or Horizon Terminal), depending on the cruise line.
Your professional chauffeur will meet you inside the Heathrow Airport arrivals hall after you collect your luggage. The driver will track your flight and adjust the pickup time if your flight is delayed.
After landing, please turn on your mobile phone so the driver can contact you if needed. Your driver will guide you to the vehicle and assist with your luggage.
For cruise passengers departing from Southampton, we will drop you directly at your cruise terminal for a smooth and comfortable start to your journey.
If you experience any difficulty locating your driver, please contact our support team using the phone number provided on your booking confirmation.