Pickup included
Pickup included
Pickup included
Pick-up is included from most hotels and resorts in the Bávaro–Punta Cana area. For the Cap Cana area, you must request an access pass so we can enter the property. Transportation is not included for same-day bookings or for accommodations located in the Friusa or Verón areas — guests in these cases must arrive at the meeting point on their own.
The night before your tour, you will receive a confirmation via web chat, WhatsApp o phone call with the exact pick-up time and whether it will be at your hotel Lobby or Security Gate. In most hotels, pick-ups are done at the Security Gate unless you request and obtain a special access pass for us to reach the Lobby.
Pick-ups start within a 1-hour window before the tour begins. Please be ready at the confirmed location 5 minutes before your scheduled pick-up time. Our driver will take a photo of the Lobby or Gate upon arrival. If you’re not present within 10 minutes, it will be considered a no-show. No-shows are non-refundable.
