Duration: 1 hour 20 minutes: This time is estimated and depends on the traffic and the drop off location.
Multi Purpose Vehicle: Mercedes V-Class/Vito or VW Transporter
Up to 6 passengers - max. 6 big luggages, 6 small suitcases and 6 backpack's.
Pickup included
Duration: 1 hour 20 minutes: This time is estimated and depends on the traffic and the drop off location.
Saloon Car: Volkswagen, Seat or any similar
Up to 4 Passengers - max. 4 big luggages, 4 small suitcases and 4 backpack's.
Pickup included
Luxury Vehicle: Meet & Greet included - Your driver will be waiting you in arrivals hall with your name written on the name board.
Duration: 1 hour 20 minutes: This time is estimated and depends on the traffic and the drop off location.
Water: Free bottle of water for each passenger.
Luxury Vehicle: Mercedes S-Class/BMW 7 Series/Mercedes EQS
Up to 2 Passengers- max. 2 big luggages, 2 carry-on suitcases and 2 backpack's.
Pickup included
Duration: 3 days 8 hours: This time is estimated and depends on the traffic and the drop off location.
Water: This service includes a bottle of water for each passenger.
Executive Vehicle: Mercedes E-Class, BMW 5 Series or any similar.
Up to 2 passengers - max 2 big luggages, 2 small suitcases and 2 backpack's.
Pickup included
Duration: 1 hour 20 minutes: This time is estimated and depends on the traffic and the drop off location.
Saloon Car: Toyota/VW/Kia/Skoda
Up to 2 Passengers - max. 2 big luggages, 2 small suitcases and 2 backpack's.
Pickup included
Stansted Airport - we drop off at passengers drop off area.
Driver Details & Communication
Your driver's name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Central London
Please wait in the hotel lobby or outside the main entrance of your residence at the scheduled pick-up time.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
European and Domestic Flights
If the flight is expected to arrive more than 3 hours after its original scheduled arrival time, the original booking will no longer be valid. It will be treated as a no-show and will not be eligible for a refund.
Non-European Flights
If the flight is expected to arrive more than 5 hours after its original scheduled arrival time, the original booking will no longer be valid. It will be treated as a no-show and will not be eligible for a refund.
If the applicable delay limit is exceeded, a new booking and full payment will be required. Any replacement transfer will be subject to vehicle and driver availability.
This policy applies separately from our standard waiting time policy above, which covers shorter flight delays and waiting time after the flight has landed.
Waiting Time Policy – Central London
We include 15 minutes of complimentary waiting time from your scheduled pick-up.
If passengers do not show within 15 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per slot. Payment may be made directly to the driver in cash or via secure payment link.
No-Show: If after 30 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
