Standard
Duration: 45 minutes: This time is estimated and depends on the traffic and the pick-up location.
Van Vehicle: VW Transporter or any similar vehicle.
Up to 8 passengers with back packs.
Pickup included
Luxury Car
Duration: 45 minutes: This time is estimated and depends on the traffic and the pick-up location.
Water: This service includes a bottle of water for each passenger.
Luxury Vehicle: We provide Mercedes-Benz S-Class, BMW 7 Series or similar.
Up to 4 passengers with back packs.
Pickup included
Standard
Duration: 45 minutes: This time is estimated and depends on the traffic and the pick-up location.
Saloon Vehicle: Toyota/VW/Kia/Skoda/Tesla
VW Sharan / Seat Alhambra or any similar vehicle.
Up to 2 passengers with back packs.
Pickup included
Standard
Duration: 45 minutes: This time is estimated and depends on the traffic and the pick-up location.
MPV Vehicle: VW Sharan / Seat Alhambra or any similar vehicle.
Up to 6 passengers with back packs.
Pickup included
Duration: 45 minutes: This time is estimated and depends on the traffic and the pick-up location.
Saloon Car: Toyota/VW/Kia/Skoda
Up to 4 passengers with back packs.
Pickup included
Executive Vehicle
Duration: 45 minutes: This time is estimated and depends on the traffic and the pick-up location.
Water: This service includes a bottle of water for each passenger.
Executive Car: Mercedes E-Class / BMW 5 Series.
Up to 4 passengers with back packs.
Pickup included
Driver Details & Communication
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Central London
Please wait in the hotel lobby or outside the main entrance of your residence at the scheduled pick-up time.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Waiting Time Policy – Central London
We include 15 minutes of complimentary waiting time from your scheduled pick-up.
If passengers don’t show within 15 minutes, extended waiting will be charged from £12.50 per 15-minute slot, depending on the vehicle category. Payment may be made directly to the driver in cash or via secure payment link.
To avoid delays and additional fees, we kindly ask passengers to be ready for collection at the confirmed time.
No-Show: If after 30 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
