Van Vehicle
Duration: 3 days 18 hours: This time is estimated and depends on the traffic and the pick-up location.
Van Vehicle: VW Transporter or similar
For up to 6 passengers (maximum 6 big and 6 small suitcases)
Pickup included
Duration: 1 hour 30 minutes: This time is estimated and depends on the traffic and the pick-up location.
Saloon Vehicle: Toyota/VW/Kia/Skoda
Up to 2 Passengers
(max. 2 big suitcases or max. 4 small suitcases or similar)
Pickup included
Luxury Car
Duration: 1 hour 30 minutes: This time is estimated and depends on the traffic and the pick-up location.
Water: This service includes a bottle of water for each passenger.
Luxury Vehicle: We provide Mercedes-Benz S-Class, BMW 7 Series or similar.
- up to 2 passengers
- up to 2 big suitcases or 4 small suitcases
Pickup included
MPV Vehicle
Duration: 1 hour 30 minutes: This time is estimated and depends on the traffic and the pick-up location.
Multi Purpose Vehicle: VW Sharan/Seat Alhambra.
For up to 4 passengers (maximum 4 big and 4 small suitcases)
For 6 passengers (4 small suitcases)
Pickup included
Duration: 1 hour 30 minutes: This time is estimated and depends on the traffic and the pick-up location.
Water: This service includes a bottle of water for each passenger.
Executive: Mercedes E-Class / BMW 5 Series.
- up to 2 passengers
- up to 2 big suitcases or 4 small suitcases
Pickup included
Standard Vehicle: Enjoy a reliable and comfortable shared journey with our comfortable vehicles and professional drivers.
Duration: 1 hour 30 minutes: This time is estimated and depends on the traffic and the pick-up or drop off location.
Drinks: Fresh bottled water is provided for each passenger.
Shuttle Vehicle
Extra Service: Please let us know if you need any extra services to enhance your experience.
Pickup included
Any location at Heathrow Airport (eg. Terminal or Hotel)
Driver Details & Communication
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on at the time of your pick-up to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Southampton Cruise Port
The pick-up location at Southampton Cruise Port depends on the terminal where your cruise ship embarks. Upon arrival at Southampton Cruise Terminal, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
European and Domestic Flights
If the flight is expected to arrive more than 3 hours after its original scheduled arrival time, the original booking will no longer be valid. It will be treated as a no-show and will not be eligible for a refund.
Non-European Flights
If the flight is expected to arrive more than 5 hours after its original scheduled arrival time, the original booking will no longer be valid. It will be treated as a no-show and will not be eligible for a refund.
If the applicable delay limit is exceeded, a new booking and full payment will be required. Any replacement transfer will be subject to vehicle and driver availability.
This policy applies separately from our standard waiting time policy above, which covers shorter flight delays and waiting time after the flight has landed.
Waiting Time Policy – Southampton Cruise Port
We understand that disembarkation procedures may take time, so our policy allows for generous waiting:
Free Waiting Time: 20 minutes after the scheduled pick-up time.
Extended Waiting: If passengers don’t show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion.
No-Show: If after 45 minutes from the scheduled pick-up time the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Meet & Greet & Luggage Assistance
Your driver will meet you at the designated point, assist with your luggage, and escort you to the vehicle. Assistance is provided for both loading and unloading to ensure a comfortable experience.
