MINIMUM NUMBER OF PARTICIPANTS: 1+ (the tour is 100% confirmed for any group size).
PICKUP: private = you will leave immediately (no need to go for or wait for other participants).
DEPARTURE TIME : flexible and can be adjusted to your needs (please indicate during your booking).
TRANSPORTATION: private (just for your group).
LANGUAGE(S): Most guides speak Spanish & English. Other languages available upon request with possible additional fees.
GROUP SIZE: any (only your group will participate).
Pickup included
MINIMUM NUMBER OF PARTICIPANTS: we need 2+ participants to confirm the group tour.
PICKUP: shared = pickup and dropoff might take time (as we might need to go for or wait for other participants).
DEPARTURE TIME : exact departure time to be confirmed 1-2 days before the tour.
TRANSPORTATION: shared (with other participants in the group tour).
LANGUAGE(S): English & Spanish (our guides are bilingual).
GROUP SIZE: up to 12 travelers.
Pickup included
PICKUP LOCATION: ◘ Small-group tour/Private tour: your accommodation or any other place of choice between Cancun and Playa del Carmen.
PICKUP TYPE: ◘ Small-group tour: shared = pickup and dropoff might take time (as we might need to go for or wait for other participants). ◘ Private tour: private = you will leave immediately (no need to go for or wait for other participants).
MINIMUM NUMBER OF PARTICIPANTS: ◘ Small-group tour: we need 3+ participants to confirm the group tour (otherwise, it might be canceled with a full refund 2 days before the tour). ◘ Private tour: 1+ (the tour is 100% confirmed for any group size).
GROUP SIZE: ◘ Small-group tour: up to 12 travelers. ◘ Private tour: any size (only your group will participate).
CUSTOMIZATION: ◘ Small-group tour: Not customizable. ◘ Private tour: The tour is customizable which means the time you spend in each destination can be adjusted to your needs. E.g. if you wanna visit a place that is not part of the default itinerary (e.g. attraction, restaurant, or market), you can do it on a complimentary basis if this visit (1) still fits the default duration of the tour and (2) doesn't involve a major change of the route. If both conditions are met, we can shorten the stay at a particular location included in the program of tour so that you have time to visit the place you are interested in. Other changes such as extending the duration of the tour, changing the route, and adding extra participants, should be communicated to the Company at least 48h before the tour and will involve an extra fee.
WHAT TO TAKE WITH YOU: personal ID (or a copy: digital or in paper); personal travel insurance; comfortable clothes and shoes; hat/cap, sunscreen, and sunglasses (the sun is pretty strong anywhere in Mexico); cash (if you’d like to buy something as not all merchants accept bank cards in Mexico); good mood and curiosity (☺).
DEPARTURE TIME: ◘ Small-group tour: Fixed (see tour options for more info). ◘ Private tour: Flexible and can be adjusted to your needs.
LANGUAGE(S): ◘ Small-group tour: English & Spanish (our guides are bilingual). ◘ Private tour: All our tours are led by local bilingual (at least Spanish & English) guides. Some of them speak other languages (e.g. French, German, Italian, Portuguese) but those depend on availability and cannot be fully guaranteed. Thus, if you want to have your tour in a language other than Spanish or English, please kindly inquire in advance before booking.
CONTACT: Our guide will meet/pick you up at the agreed time and location and might need to contact you by phone, so please kindly provide a valid phone number during your booking.
VEHICLE: The type of vehicle used in the tour (if applicable for your tour option) depends on the size of your group and may include a car, 7-seater, or minivan.
PRICE: Please note that the price you paid includes a commission from the online platform where it’s sold—often up to 30%—which limits our flexibility to offer discounts or other price reductions.
TERMS & CONDITIONS: By booking this activity ("Tour") with the tour organizer ("Company"), you ("Customer") accept to: ● comply with all laws and regulations of the country (countries) where the Tour takes place; ● follow the instructions of the Company and its representatives; ● take all measures to procure your own safety on the Tour including, but not limited to, use of safety devices (including face masks, seat-belts, harnesses, and helmets), obeying posted signs, and oral or written warnings from the Company's representatives regarding health and safety; ● provide information about pre-existing medical conditions that may affect your ability to participate in the Tour or have a negative impact on the experience of others on the Tour; ● have personal travel insurance covering injury, emergency medical expenses, and damage or loss of your personal property, valid for the whole duration of the Tour; ● waive responsibility of the Company and its representatives for any personal health and property damage that may occur during the Tour; ● allow the Company to use any media content created by its representatives during the Tour for marketing-related purposes.
