Cancun Area - Roundtrip: Select this option if your accommodation is located at Cancun Hotel Zone or Cancun Downtown.
Pickup included
Playa del Carmen - Roundtrip
Pickup included
Hotels in Cancun hotel zone and Cancun Downtown area.
Please note all last-minute changes and/or delays are subject to availability and cannot be guaranteed. Pickups to/from multiple airport terminals/hotels and/or flights are not allowed.
We do not hold responsibility on affectations from airlines changes, cancelations, delays nor natural conditions affecting your original travel plans, nevertheless, if any of the previous occur, we will work with you to find a convenient alternative.
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup.
Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. If by any chance, you encounter any issues locating your driver please go to any of the following meeting points:
- Welcome Bar (Terminal 2 and 4)
- Margaritaville Bar (Terminal 3)
Your service starts once the first passenger boards the vehicle, allowing a 5-minute courtesy to get going.
**Hotel Pickup:** Your pickup time should be confirmed at the time of booking, upon arrival or at least 48 hours prior your departure service. Last minute/same day changes are not allowed, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup.
Departures: Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time. Please present your confirmation or photo ID upon pickup.
In order to mark a reservation as a “No-Show”, we will gather evidence such as GPS data and/or location of our driver. All No-Show reservations are non-refundable.
