Cancun Airport and Grand Hyatt Playa del Carmen Private Shuttle

Pickup details

Further details regarding your arrival or departure will be sent to you via SMS or email one day before your scheduled trip.

Please note that this service must be booked separately for each one-way transfer. If you require both a transfer from the airport to your hotel and a return transfer from your hotel to the airport, please book this product twice.

Airport pickups: The exact pickup location depends on the airline, flight number, and arrival terminal, as Cancun International Airport has four terminals. To avoid confusion, we send travelers their specific pickup instructions the day before arrival via WhatsApp, iMessage, or Viator chat if neither messaging service is available.

Resort pickups: Pickup takes place at the resort lobby.

Pickup times and drop-off details: Pickup times depend on the traveler’s flight schedule and individual requirements. For airport arrivals, we provide a 90-minute waiting window. For departures, travelers must be ready in the lobby at their requested pickup time. The drop-off time depends on the pickup time, destination, and the traveler’s flight schedule. Consequently, these details cannot be represented as fixed times applicable to every booking.

Driver identification: As already explained in the product listing, the driver will hold a sign displaying the traveler’s name. This is the identification method we provide.

Flight delays and locating the driver: We track flights, so travelers do not need to contact us to report a delay. If a traveler cannot locate the driver, they should contact us using the same communication channel through which we sent their pickup instructions the day before arrival: WhatsApp, iMessage, or Viator chat.

• Specialized infant seats are available
• Not recommended for travelers with spinal injuries
• Infants and small children can ride in a pram or stroller
• Suitable for all physical fitness levels
• Additional stops: Not included in the original transfer price. If a traveler requests an additional stop, the price depends on the location and duration of the stop. We provide a quote through WhatsApp, iMessage, or Viator chat before proceeding.
• Night surcharges: None.
• Excess luggage surcharges: None.
• Waiting time: Airport arrivals include a 90-minute waiting window. Additional waiting time cannot be requested as a separate service.
• Vehicle types and passenger capacity: Our product already specifies our vehicle options: vehicles for 1–5 passengers and vans for 6–8 passengers.
• Restroom stops: Travelers may request a restroom stop from the driver during the journey. Stops required for restroom emergencies are complimentary.
• Luggage capacity: We cannot provide an exact suitcase count because luggage dimensions vary considerably. Suitcases are not standardized, and a fixed number would not accurately represent the capacity for every traveler. Nevertheless, we have not experienced issues with luggage capacity in our operations.
• Driver licensing and insurance: Our drivers are licensed, and our vehicles are insured.