Reservation & Boarding Instructions
1. When booking
• Please make sure to select the correct pickup point (Cancun International Airport – arrival terminal).
• Enter the exact drop-off location in Playa del Carmen (hotel, resort, Airbnb, or private residence).
• Double-check your flight details (airline, flight number, and arrival time) so we can monitor any delays.
2. At boarding
• Present a valid official ID (passport, driver’s license, or national ID).
• The driver will kindly request a photo of your ID for registration and security purposes.
• You will be asked to sign the driver’s control sheet to begin the service.