Customers should wait outside at their scheduled pickup location at the confirmed pickup time. For pickups, guests should be ready at the front entrance, lobby, or designated loading area of their vacation rental, resort, hotel, or residence. For Hilton Head Airport pickups, guests should collect their luggage first and then proceed to the designated rideshare/ground transportation pickup area outside baggage claim unless otherwise instructed prior to arrival.
Guests should look for a black Island Head Transportation bus, and drivers may also contact guests directly upon arrival if needed. We recommend keeping your phone accessible on the day of transportation for any updates or communication regarding pickup details.
