If your hotel is not listed above, please let us know the name of your accommodation so that a representative from our team can get in touch with you and provide the exact pickup time and location. Make sure to include your hotel name both in the “Special Requirements” box and in your email for faster coordination.
This service operates with fixed pickup schedules:
Cancun hotels: between 5:00 AM and 5:20 AM
Playa del Carmen: between 6:00 AM and 6:45 AM
Tulum: Pickup available only at Super Aki at 7:30 AM
Pickup times may vary slightly depending on your hotel. Our representative will confirm your exact pickup time by email or text message.