If you have not provided your WhatsApp number and pick up information (hotel name & room number) your tour is not confirmed and we will not be able to pick you up.
On the day of your tour, please be ready to be picked up from your hotel between 5:00am and 5:45am, and wait in the lobby. Since we have shared transportation with up to 6 guests per car (1 up front, 3 in the middle row, and 2 in the back row), our drivers choose the best route to pick up all guests in a timely manner. To avoid any delays we appreciate your cooperation in being on time. If you are not at your designated pick up point (and waiting in the lobby!), you will lose your tour without refund.
Please note that the car drivers only speak Spanish. The driver will try his best in contacting you via WhatsApp. Please understand that the driver cannot wait longer than 10 minutes before continuing to the next pick up destination, in order to provide timely service for all of the other guests.